I can always find the bottleneck in an organization that impedes communication and growth. They build such protective silos that even management retains them year after year. They laud the words, “This is the way we do things around here.” They stop any innovation that wasn’t their idea. They revel in the status quo. Titles over substance. 10% improvement in customer service is satisfactory to them. They quash revolutions designed to achieve niche preeminence.
What do you do?
Writes Gary Hamel, “Turns out that in an age of wrenching change and hyper-competition, the most valuable human capabilities are precisely those that are least manage-able. Nerve. Artistry. Élan. Originality. Grit. Non-conformity. Valor. Derring-do. These are the qualities that create value in the 21st century. Self-discipline. Economy. Orderliness. Rationality. Prudence. Reliability. Moderation. Fastidiousness. These are the human qualities modern management was designed to foster and reward. No wonder most organizations are less resilient and inventive than the people who work for them.
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