I should love 360 degree surveys. I really should. After all, my research, and that of many others, reveals that the best managers and leaders are aware of their strengths and weaknesses, and have taken steps to capitalize on the former and neutralize the latter. And the ubiquitous 360 degree survey — our reality check of last resort — can be a powerful tool for increasing this self-awareness.
And yet I still think all but a very few 360 degree surveys are, at best, a waste of everyone’s time, and at worst actively damaging to both the individual and the organization. We could stop using all of them, right now, and our organizations would be the stronger for it.
- Creating Authentic Leadership
- How Successful Leaders Think
- 21 Quotes From Henry Ford On Business, Leadership And Life
- Innovation and the Bystander Effect
My problem with 360s is not the quality of the feedback given to the leader. On the contrary, I’ve seen some extraordinary coaches use 360 results as the jumping off point for insightful and practical feedback sessions. Nor is my problem that most 360 feedback focuses predominantly on the gaps between what the leader thinks are his strengths and what everyone else thinks. We know from a wealth of applied psychological research that the group of people whose own self-ratings match up most closely with others’ ratings are people who are clinically depressed. (The best leaders always slightly inflate their scores, a finding called “benevolent distortion.”) Nor, finally, do I much care that most 360 surveys are built on a logical non-sequitur: namely that since a particular group of exemplary leaders possesses all the competencies measured by the 360, therefore the best individual leader is she who possesses all of them.
Read full article via The Fatal Flaw with 360 Surveys – Marcus Buckingham – Harvard Business Review.
A Better Way
There is a better way to run your business – a way proven to consistently boost employee engagement and retain customers …. And increase top line growth.
Jim Woods is a leader workplace learning, productivity, performance, and leadership training solutions. We help companies and individuals improve their performance, productivity, and bottom-line results. See a partial list of Jim’s clients. Hire Jim Woods to Speak | Follow us: Facebook | Follow us: Twitter | Skype ID – jim.woods79
Make the Call
Call Jim at (719) 445-1204 or use this form to schedule a free phone consultation. You and he will discuss how your organizational culture operates today – and how you’d like it to operate tomorrow.
Get Started: Schedule an appointment