Employee Engagement: Every Leader’s Imperative – Meghan M. Biro

Megan M. Biro Image courtesy talentculture.com

I had to call my technical support contact last month about a simple billing question. When I finally got a live person, after enduring five minutes of Yanni’s greatest hits, her boredom just radiated through the phone. I guess I caught her mid-yawn. When I told her about my issue she asked me to wait while she pulled up my records. The silence between was broken only by her quiet sigh. Then I said, “Thank you for your help.” And something amazing happened – she warmed up. She said, “You’re welcome” and we quickly got to the bottom of my issue.

The exchange was significant for two reasons. First, this was definitely a disengaged, disinterested employee. Second, when I expressed my appreciation for her efforts, she instantly became more engaged and her performance improved.

Related articles

According to a recent Gallup poll, over 70 percent of American workers are either actively or passively disengaged from their work. This is a troubling statistic. Not only is the human cost immense, the U.S. economy takes a $370 billion hit from this army of the disaffected. The message is clear: leaders have to do better at building employee buy-in and job satisfaction.

Luckily there are new tools in the kit for accomplishing this crucial mission. Social media and enterprise tools can help a company build a workforce that feels empowered and appreciated. At its heart it’s about building community, giving people a sense of being part of something greater than just their job descriptions. Some of the exciting tools for accomplishing this include Yammer, Newsgator, Jive and IBM IBM -1.24% Connections among many others of course.

Read more via Employee Engagement: Every Leader’s Imperative – Forbes.

 A Better Way

There is a better way to run your business – a way proven to consistently boost employee engagement and retain customers …. And increase top line growth.

Jim Woods is a leader workplace learning, productivity, performance, and leadership training solutions. We help companies and individuals improve their performance, productivity, and bottom-line results. See a partial list of Jim’s clients. Hire Jim Woods to Speak  | Follow us: Facebook | Follow us: Twitter | Skype ID – jim.woods79

Make the Call

Call Jim at (719) 445-1204 or use this form to schedule a free phone consultation. You and he will discuss how your organizational culture operates today – and how you’d like it to operate tomorrow.

Get Started: Schedule an appointment  

Share this Article Below 

About

Jim Woods is president of The Jim Woods Group. A management consulting firm. Go here to see his work www.jimwoodsgroup.com. He advises and speaks to organizations large and small on how to increase top line growth in times of uncertainty and complexity. Some of his speaking and consulting clients include: U.S. Army, MITRE Corporation, Pitney Bowes, Whirlpool, and 3M. See more at his website www.jimwoodsgroup.com.

Tagged with: , , ,
Posted in Leadership

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: