Actually, this may come as a surprise. Engaging employees effectively isn’t difficult. Organizations that have employee problems have low levels of trust … and ineffective leadership. Relationships are the central nervous system of any organisation and appreciation is the simplest, easiest and most powerful motivational tool. Try these tips::
“This emotional commitment means engaged employees actually care about their work and their company. They don’t work just for a paycheck, or just for the next promotion, but work on behalf of the organization’s goals.
When employees care—when they are engaged—they use discretionary effort.
This means the engaged computer programmer works overtime when needed, without being asked. This means the engaged retail clerk picks up the trash on the store floor, even if the boss isn’t watching. This means the TSA agent will pull a bag suspicious bag to be searched, even if it’s the last bag on their shift.
Engaged employees lead to better business outcomes. In fact, according to Towers Perrin research companies with engaged workers have 6% higher net profit margins, and according to Kenexa research engaged companies have five times higher shareholder returns over five years.
How does employee engagement lead to higher stock prices? The ROI of engagement comes from what I call the Engagement-Profit Chain:
Engaged Employees lead to…
higher customer satisfaction, which leads to…
increased sales (repeat business and referrals), which leads to…
higher levels of profit, which leads to…
higher shareholder returns (i.e., stock price)
As former Campbell’s Soup CEO, Doug Conant, once said, “To win in the marketplace you must first win in the workplace.” […]
Read full article via What Is Employee Engagement.
Jim Woods is an employee engagement and leadership expert.
He is president of InnoThink group and Leadership Matters. To learn more about Jim’s work and to schedule an appointment please click here. Thank you.
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