How To Act Like A Startup To Think Like A Customer

One of the advantages of the entrepreneurial zeal of start up firms is their passion for customer service. They remain for a period lean and hungry. In doing so, employee engagement becomes pivotal as a competitive advantage in securing and maintaining customers. This spirit is lost upon such companies when they grow. In fact the idiom, “People are our greatest asset,” and “customer service is job one,” both become whims. For more ideas on our work visit my website. Click here. Jim

think like a customer

Image courtesy Startup Vitamin 

About

Jim Woods is president of The Jim Woods Group. A management consulting firm. Go here to see his work www.jimwoodsgroup.com. He advises and speaks to organizations large and small on how to increase top line growth in times of uncertainty and complexity. Some of his speaking and consulting clients include: U.S. Army, MITRE Corporation, Pitney Bowes, Whirlpool, and 3M. See more at his website www.jimwoodsgroup.com.

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Posted in Customer Service

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