Customer service is easy. Most companies have it backwards.

start up vitamins customer service

Image courtesy Startupvitamins.com

If there is a simple way to truly develop your customer service department as a competitive advantage is to make your internal customers (employees) more important than your external customers.

Customer service is easy. Most companies have it backwards. They focus only on customers while treating their employees as though they were vagrants on a cold night. “I feel your pain but have a nice night.”

If you just worked on the bad service you give your employees .. they will take care of the bad service you once gave to your customers. If you think you gave good service before .. watch how engaged employees who have trust elevate the game.

Here are more idea:

The disastrous state of customer service in this industry brings to light a few important lessons for leaders of any organization:

1. What goes around comes around, even if it takes a while.

As evidenced by the increasingly large penalties, as well as the public shaming of these companies in the media, iniquitous business practices will eventually find the spotlight.

2. Top talent doesn’t want to work at tarnished brands.

If you’re a superstar in your field, would you rather explore job opportunities at companies with great reputations that are known for upstanding business practices, or at companies with notoriously bad customer service?

3. Know who your primary customer is.. […]

Read full article via 3 Lessons You Can Learn From Bad Customer Service | Inc.com.

About

Jim Woods is president of The Jim Woods Group. A management consulting firm. Go here to see his work www.jimwoodsgroup.com. He advises and speaks to organizations large and small on how to increase top line growth in times of uncertainty and complexity. Some of his speaking and consulting clients include: U.S. Army, MITRE Corporation, Pitney Bowes, Whirlpool, and 3M. See more at his website www.jimwoodsgroup.com.

Tagged with: , ,
Posted in Customer Engagement, Customer Service

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: