Despite all the books on the subject of customer service and employee engagement it offends how hard gurus and mindless suits make the easy so darn hard.
The most important customer for a leader to be concerned with endlessly is the employee. The employee will invariably provide the customer regardless of your stick and carrot approach with the same respect you garner upon them. Like begets like.
Management Upside Down
—by Vineet Nayar/CEO/HCL Technologies
The Customer Comes
Second: Put Your People
First and Watch ’Em
Kick Butt—by Hal Rosenbluth (former CEO,
Rosenbluth International) and Diane McFerrin Peters
From the New York Times/01.05.14, courtesy Adam Davidson, Planet Money/NPR:
workers much better
may make everyone
richer.” * **
**Cited in particular, “The Good Jobs Strategy,” by M.I.T. professor Zeynep Ton
Excellent organizations: CATHEDRALS IN WHICH THE
FULL AND AWESOME POWER OF THE
IMAGINATION AND SPIRIT AND NATIVE
ENTREPRENEURIAL FLAIR OF DIVERSE
INDIVIDUALS IS UNLEASHED IN PASSIONATE
PURSUIT OF … EXCELLENCE.
“I start with the premise that the function of
leadership is to produce more leaders, not more
TO DEVELOP AND MANAGE TALENT;
TO APPLY THAT TALENT,
THROUGHOUT THE WORLD,
FOR THE BENEFIT OF CLIENTS;
TO DO SO IN PARTNERSHIP;
TO DO SO WITH PROFIT.
Jim is president of InnoThink Group a human resources and leadership management consulting firm. He has an absolute passion for people development and are constantly refining and adapting his programs in order to ensure that they have the maximum impact on those we serve. – See more at: http://innothinkgroup.com/our-leadership.html