The 1 Sentence That Turns Employees Into Customer Service Crazies

Start up vitamins employee

Image courtesy of my friends at Startup Vitamins http://www.startupvitamins.com

The way to set an example for successful teams is how you treat your employees. Please share.

Before I earned my master’s degree in organizational development and human resources I ran a successful recruitment business. I can recall having met hundreds of HR people that if I were their employer I would fire them. Then I would fire their boss.

They were dispassionate. Certainly following the mandate of those who hired and promulgated their behavior. They treated employees like serfs. Minions who begged rather than people who would do more if only they had a leader instead of fear laden managers.

The head honcho who attended conference peruse books on leadership continued to do the same thing. “Trust? We don’t need no stinking trust here?”

They outwardly succeed as a company. While unknowable to them slowly touching the surface  of irrelevance a little more after every meeting that could have shown employees how to be leaders and instill trust.

Back to my degree. Once I earned my degree I learned even with new eyes that nothing had changed. HR promoted and hired the same people. And the pseudo leaders at the head, I hate to call them leaders, sought team players rather than innovative thinkers who push excellence forward.

The most important job for your firm is employee engagement. Does your team and leadership need real world training and motivating? Click here to schedule an appointment 

What a shame. They could have done so much more with the people fate entrusted them with.

For those who do care? This is how you

innovate

increase top line growth

achieve competitive advantage

attract top talent

grow timid employees into warriors.

You always, always treat employees as you would your customers. And when things go awry ….. YOU point the fingers firmly at your leaders and managers who sought mediocrity rather than …

accountability, execution, and trust. Think about those three words.

Treat employees as you would your best and worst customers. I say worst customers because even when a customer fails to measure up you assume responsibility to rectify the situation as opposed to firing the customer. Why?

Because every disgruntled employee or customer is a reflection of your leadership and management. Period.

If you’d like for me to work with you to engage your employees and leaders click here to sign my form at my website.

Hire Jim Woods, speakers, leadership, consultant, hr, innovationJim is president of InnoThink Group a human resources and leadership management consulting firm. He has an absolute passion for people development and are constantly refining and adapting his programs in order to ensure that they have the maximum impact on those we serve.

See a partial list of Jim’s clients. Hire Jim Woods to Speak  | Follow us: Facebook | Follow us: Twitter | Skype ID – jim.woods79 http://www.innothinkgroup.com

About

Jim Woods is president of The Jim Woods Group. A management consulting firm. Go here to see his work www.jimwoodsgroup.com. He advises and speaks to organizations large and small on how to increase top line growth in times of uncertainty and complexity. Some of his speaking and consulting clients include: U.S. Army, MITRE Corporation, Pitney Bowes, Whirlpool, and 3M. See more at his website www.jimwoodsgroup.com.

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Posted in Change Management, Teambuilding

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