As I clamored into bed with my lap top following a meeting these thoughts on employee engagement, management and supplier disengagement came to mind.
During an on site visit to a client facility on the east coast with the owner at my side I asked a manager how things were going. I had one answer from the owner and senior executives. He looked around saying, “Everything is great.”
The more I poked around I began to realize things were not great. Aside from partially enthusiastic employees there was a stringent disconnect with suppliers. The company which had been quite successful over the years now began to pay attention to an incremental slippage of eroding quality. This would not have been noticed had it not become problematic for customers.
I suggested they adopt a new approach with suppliers which would ultimately matriculate to employees.
- Obtain the phone number of the president of the company.
- Tell the supplier you are setting a goal to reduce your supplier base by 10% per year over the next five years.
- Tell he or she that if they were interested in retaining your business they needed to meet with you.
- Show them documentation of problems that did not reflect the quality deliverables they had led you to believe you were receiving.
Explain you have three requirements:
- Set annual improvement goals
- That you desire their input as a member of your advisory team to improve innovation
- Meet with you semi-annually to review progress against these goals.
Go back to paragraph one, “incremental slippage of eroding quality.” Losing customer trust begins with losing employee trust. This erosion begins unnoticeable a trickle here another there. Until competitive advantage is lost.
Nothing gets done until profits nose dive. That should be appalling. It has been my experience that nothing just happens.
Often this occurs while companies have managed the same processes with the same “thinking.” The problems is nothing remains the same.
I further instructed the owner. Don’t be alarmed, while I am affable I am paid to obtain results.
Make quality as with innovative everything an across the aboard passion.
Make trust with employees, suppliers, and external customers a competitive weapon.
Never again allow poor quality anywhere. Jim Woods
Jim Woods is a leadership development and training consultant deploying his unique abilities in character based training and strategy.
Jim is president of InnoThink Group a human resources and leadership management consulting firm | Skype ID – jim.woods79 http://www.innothinkgroup.com Click here to schedule an appointment.m. He has an absolute passion for people development and are constantly refining and adapting his programs in order to ensure that they have the maximum impact on those we serve.