By Michael Falcon Originally published in Business2Business
If you want your customer experience to improve, you must fully commit yourself to employee engagement and recognition. Consider these statistics:
Career opportunities, recognition, and organization reputation are consistently the top engagement drivers (Aon Hewitt, 2012 Trends in Global Employee Engagement).
The number-one reason most Americans leave their job is that they do not feel appreciated. In fact, 65 percent of people surveyed said they received no recognition for good work in the past year (Gallup, Tom Rath and Donald Clifton, How Full Is Your Bucket? Positive Strategies for Work and Life, 2001).
Organizations with recognition programs, which are highly effective at enabling employee engagement, have voluntary turnover levels that are 31 percent lower than organizations with ineffective recognition programs (Bersin by Deloitte, The State of Employee Recognition, 2012).
Companies with strategic recognition programs reported an average employee turnover rate that is 23.4 percent lower than companies without any recognition program (SHRM/Globoforce Employee Recognition Survey, 2012).[…]
Read full article via Want To Emotionally Engage Your Employees? Ask This Question During Interviews.