What leads to employee and customer disengagement is a hierarchical management style that subvert creative thinking. The more top down the organization becomes the greater the risk of large, calamitous decisions. As decision become more important the ranks of those who challenge the decision maker shrink.
When decisions are made by those at the peak they are often unworkable on the real world realities on the ground.
Certainly the pompous arrogant manager who instills fear among employees is a concern. The real problem is the menagerie of layers upon layer of bureaucracy lovingly termed “processes” and safeguards. They impede and skew decisions.
Leading to disempowering employees and disconnected customers who migrate elsewhere.
What can you do?
Remove your leadership and management from Mount Olympus.
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Jim Woods is a leadership development and training consultant deploying his unique abilities in character based training and strategy.
Jim is president of InnoThink Group a human resources and leadership management consulting firm | Skype ID – jim.woods79 http://www.innothinkgroup.com Click here to schedule an appointment.m. He has an absolute passion for people development and are constantly refining and adapting his programs in order to ensure that they have the maximum impact on those we serve.