Blog Archives

Feedback: Focus On The Goal Not The Person

By KEN BLANCHARD As a manager—or a parent, coach, or any other kind of leader—you want to get rid of bad behavior but keep the good person. To do this, you must give feedback frequently—this goes for catching people doing things

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Posted in Employee Engagement, Leadership, Management

What makes a healthy company?

First published in Mckinsey There are several generic components of a healthy company—a robust and credible strategy; productive, well-maintained assets; innovative products, services, and processes; a fine reputation with customers, regulators, governments, and other stakeholders; and the ability to attract,

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Posted in Entrepreneurship

How to Explain Your Business Idea Like A 12 Year Old

So much in life is complicated. Wouldn’t it be great if you could just make it simple? You can with these tips. When you’re having trouble describing something, Kevin Daum suggests translating it into 12-year-old language: List the parts you

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Posted in Entrepreneurship, Small Business

6 Strategies to Help Your Business Adapt

Reasons for adapting ones business rather than stoic allegiance to tried and true principles created in placid times can be the difference between success and failure. My friend Alexandra Levit in Open Forum has a few solutions: I’ve come up

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Posted in Change Management

It’s Time To Rethink The ‘Employee Engagement’ Issue

By Josh Bersin @josh_bersin  People Are The Product Part of this shift is redefining our perspective on an employee. Rather than consider people as “hired hands” we want to “engage,” (the whole term “human resources” has this old fashioned connotation) high-engagement

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Posted in Employee Engagement

What’s Wrong With #Hr and How To Fix It

HR takes a beating. While I have an HR degree I assure you it is deservedly so. Essentially hr people while passionate are trained to think more like autocrats than business owners. In middle school there was always someone whose

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Posted in Human Resources, Small Business

How to Work with Someone You Hate

Getting along with others can be as simple as listening. Find out why the person is feeling this way. It may have nothing to do with you. Often times we tend to exaggerate how much we think others think about

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Posted in Collaboration

How to Become a Servant Leader

“A noble leader answers not to the trumpet calls of self promotion, but to the hushed whispers of necessity.” Mollie Marti Simply put servant leadership is authentically building a high trust environment from the inside out. So becoming a servant leader

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Posted in Authentic Leadership

Tom Peters: To WOW customers, FIRST WOW those who WOW the customers! #leadership

Despite all the books on the subject of customer service and employee engagement it offends how hard gurus and mindless suits make the easy so darn hard. The most important customer for a leader to be concerned with endlessly is

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Posted in Leadership, Work Life Balance

How To Connect Employee Goals to Larger Company Goals

What would be the result if you actually engage your employees like partners instead of subservients? They exalt your services as virtues sop that customers become raving fans. For goals to be meaningful and effective in motivating employees, they must

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Posted in Leadership